Privacy Policy

Last updated: 08-07-2026

Your Privacy Matters

At Bio Lumière, we respect your privacy and are committed to handling personal information responsibly, transparently and securely.

This Privacy Policy explains how Bio Lumière collects, uses, stores and discloses personal information when you visit our website, make a purchase, contact our team or otherwise interact with our business.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that is reasonably necessary to provide our products, services and customer support.

This may include:

  • your name and contact details, including email address, phone number and delivery address;

  • billing and transaction information;

  • order history and customer service correspondence;

  • information you provide when submitting an enquiry or contacting our team;

  • marketing and communication preferences;

  • website usage information, such as browser type, device information, IP address and interactions with our website; and

  • any other information you voluntarily provide to us.

Where applicable, we aim to collect only information reasonably necessary for our business functions and activities.

How We Collect Information

We may collect personal information directly from you when you:

  • place an order through our website;

  • create or use a customer account;

  • subscribe to email updates or marketing communications;

  • contact us with a question or enquiry;

  • submit a form through our website; or

  • otherwise communicate or interact with Bio Lumière.

We may also collect certain technical information automatically through cookies and similar technologies when you browse or interact with our website.

How We Use Your Information

We may use personal information to:

  • process and fulfil orders;

  • arrange delivery and provide order updates;

  • respond to questions, enquiries and customer service requests;

  • maintain business and transaction records;

  • improve our website, products and customer experience;

  • communicate important information relating to orders or services;

  • send promotional communications where you have consented or where otherwise permitted by law;

  • detect or prevent fraudulent or unauthorised activity; and

  • comply with legal and regulatory obligations.

We do not use personal information for purposes unrelated to those for which it was collected unless permitted or required by law.

Payment Information

Payments made through our website may be processed by third-party payment providers.

Bio Lumière does not necessarily store complete payment card details. Payment information may be collected and processed directly by the payment provider selected or integrated into our website.

We recommend reviewing the privacy policies of relevant payment providers to understand how they handle personal information.

Cookies & Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand how visitors interact with the site and improve the overall browsing experience.

Cookies may collect information about your browser, device, website activity and preferences.

Depending on the technologies used on the website, third-party analytics or advertising services may also collect information in accordance with their own privacy practices.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

Marketing Communications

If you subscribe to receive marketing communications from Bio Lumière, we may use your contact details to send you product updates, educational content, announcements and promotional communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link provided within the email or by contacting us directly.

Please note that even if you unsubscribe from marketing communications, we may still send essential transactional communications relating to an active order or customer service matter.

Sharing Your Information

We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.

These third parties may include website and ecommerce service providers, payment processors, shipping and logistics providers, email communication platforms, IT and cloud storage providers, professional advisers and government or regulatory authorities where required by law.

We do not sell personal information.

Where service providers handle personal information on our behalf, we take reasonable steps appropriate to the circumstances to work with providers that maintain suitable privacy and security practices.

Data Security

Bio Lumière takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include appropriate technical, administrative and organisational safeguards.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their own account credentials and devices.

The OAIC’s guidance requires covered entities to take reasonable steps to secure personal information and, in relevant circumstances, destroy or de-identify information that is no longer needed.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, record keeping and compliance with legal, accounting and regulatory obligations.

When personal information is no longer required, we may take reasonable steps to securely delete or de-identify it, subject to any legal retention requirements.

Accessing or Correcting Your Information

You may contact Bio Lumière to request access to personal information we hold about you or to request that inaccurate or outdated information be corrected.

We may need to verify your identity before processing a request.

In some circumstances, access may be limited or refused where permitted by law. If this occurs, we will provide an explanation where required.

Privacy Concerns & Complaints

If you have a question or concern about how Bio Lumière has handled your personal information, please contact us using the details below.

We will review your enquiry and aim to respond within a reasonable timeframe.

If you are not satisfied with the outcome and applicable privacy law provides a further complaint pathway, you may be able to contact the relevant privacy regulator.

Changes to This Privacy Policy

Bio Lumière may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, service providers or legal obligations.

The latest version will be published on this website with the updated effective date.

Contact Us

For privacy-related questions, access or correction requests, or concerns regarding this Privacy Policy, please contact:

Bio Lumière
Email: biolumiereco@gmail.com